11-01-2018 10:38 AM
We have noticed about a 10-15 second delay from the time the scan button is clicked to when the first page is scanned in the thick client. We just upgraded to the fi-7600 from an fi-6770. The previous scanner didn't have quite this long of a delay. Any ideas as to what i can do to shorten the delay?
Our environment:
OnBase v16
Fujitsu fi-7600 with ISIS drivers
Kofax VRS Elite Workgroup 5.1
01-07-2021 11:46 AM
Found a solution!
Got rid of Kofax software and all was good to go. Used native fujitsu paperscan software instead.
02-05-2021 09:41 AM
YEs the first thing to do is always get rid of the old drivers, all of them. Then install Paperstream!
02-21-2022 01:32 PM
Do you all use patch codes while scanning? We are also still using the Thick Client for scanning with the Fujitsu 7700.
07-06-2022 07:48 AM
We still use the thick client but don't use patch codes.
02-16-2022 09:28 AM
Hello team,
My client has a Fujitsu fi-7600 too and they changed the Scanning Workstation and reinstall Fujitsu drivers on the new WS but seems that we are missing something else. We have OB EP3.
Do we need to do some configuration on the Scanner side ? We are using Twain.
Do we need to configure a Scan Format Setup in Thick Client ?
We are not getting any scanning batch in OnBase, any idea please ?
Thank you in advance.
02-16-2022 11:24 AM
Based on your description, I would recommend reaching out to your First Line of Support (FLOS) since you could have multiple reasons why you can't scan batches.
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