Hyland Technical Support

Inquiry Regarding Suspicious Email

Dear Hyland Team,I am writing to bring to your attention a suspicious email I received, which appears to come from your organization. The email contains links to a domain named "totango.co," while claiming to be from Hyland. Given that I am registere...

Ticket OnBase support

Hello everyone. Is there a document for a customer about using OnBase support? Actions to escalate a ticket. Best regards, Sergio Alfaro

Data Capture Server (DCS) : OneContent recommend AV exclusions

what are the DCS recommend exclusions in Windows Defender Anti-Virus on Windows 10 PC ?

Reopen closed support ticket

How to reopen closed support ticket, if the issue is unresolved.

How to ask for files and response codes

I went the the support ticket page and the option to ask for file(s) on the secure download page and the option to ask for a response code after an version upgrade are gone. Where are they now? Do we have to file a regular support ticket with the ...

Exporting Current Support Cases To File

Hello, I was just wondering if there is any possible way to export our list of community support cases to a new file, such as Excl or just a CSV file.

Excel and OnBase 18

Hyland's suggested workaround for https://community.hyland.com/tskb/1192136-when-a-user-opens-more-than-one-excel-file-both-cannot-be-viewed-simultaneouslydoesn't work for us. Has anyone found a way to work with more than two excel spreadsheets and ...

Unity Management Console / Scheduler

Is there any way to be notified when a timer has failed? A notification from Unity Management Console? Versus checking it constantly or waiting for the end user to report something is wrong.Thank you!

PSW - OnBase Conversion

We are working on some opportunities where our customers want to convert from PSW Content to OnBase, are there any guidelines, tech specs or manuals done for this?And which have been the issues encountered in this type of conversions when executed?

Support Phone Numbers!

Hello All,As discussed at the RUG today, here is the place on the community where you can find the support phone numbers, it is on the support wiki:https://community.hyland.com/customer-portal/wiki/hyland-support/perceptive-technical-support-phone-nu...