Financial Services

Resolved! Workflow: Update Keyword to create unique KW for Check Image Transaction Research

We are working on a project importing check images from a legacy bank. The files we were provided have a transaction # so we can "Retrieve Transaction" by finding one check from the transaction. Problem is the transaction # is not unique for ALL 7 ye...

Upgraded to Canon CR190ii - works but lost ability to retry a jam

We upgraded CR180 scanners to the CR190ii and while the new scanner seems much more reliable and faster... there are still occasions where it may jam an item because of the wide variety of paper sizes / thicknesses. Now the CR180 jammed a whole lot,...

Alkami Check Images

Hey, Does anyone use Alkami as their online banking provider? We are running into issues with displaying transit check images and haven't received much help. I'm trying to eliminate anything that may be causing the issue on the OnBase side. The custo...

Sunset of Check 21 Modules - Let's Work Together!

Late last year (2021) Hyland announced that the Check 21 suite of modules would be sunset at the end of 2022. In the press release they provided one potential replacement vendor - Fairfax Software. I've also learned that there are approximately 50-...

Importing Check Images from Acquired Bank

We are trying to import in check images to our system from an acquired bank. We are being provided an index file .csv and a 1 disc image file .img that includes all of the checks for one day. What is the best way to archive these images in our syst...

EP5 Episys Integration

We have a Credit Union looking for feedback from anyone using EP5, they are currently on 16 preparing for an upgrade.

How to print two check images on one page with doc name at top?

How to print two check images on one page with doc name at top? We have cleared check documents - each with two pages/images. Would like to print both images on a single page (to paper or PDF) with the document NAME at the top. Has anyone done thi...

Image Processing - Convert Documents to Image File Format - PDF's are Blank after Processing.

Hello all,I thought I would throw a post out after fighting an issue we had with OnBase 18. We have a process to convert PDF's to Image File Format so that our team members can put notes on top of documents in OnBase. You can't put the notes on top o...

Login Form Download Link for Episys

Could someone provide the download link / secure name for the sample login form to pass credentials from OnBase to Symxchange?

Not seeing Remittance Processor in either Configuration or Client | Processing

We have a license for the Remittance Processor but do not see the item in either the Client or Configuration programs. I have assigned the program to my local computer but do not see a reference to it in either Configuration or Client. I have cleared...