11-01-2018 10:38 AM
We have noticed about a 10-15 second delay from the time the scan button is clicked to when the first page is scanned in the thick client. We just upgraded to the fi-7600 from an fi-6770. The previous scanner didn't have quite this long of a delay. Any ideas as to what i can do to shorten the delay?
Our environment:
OnBase v16
Fujitsu fi-7600 with ISIS drivers
Kofax VRS Elite Workgroup 5.1
01-07-2021 11:46 AM
Found a solution!
Got rid of Kofax software and all was good to go. Used native fujitsu paperscan software instead.
07-14-2020 01:32 PM
What was the solution for this issue?
07-15-2020 05:14 AM
I had a similar issue but I was using a Panasonic scanner. Installing the TWAIN driver fixed our issue.
07-15-2020 06:07 AM
We are having the exact same problem with our new Cannon DR-G2140. It's taking almost 20 seconds to scan the first page. We've seen slight delays in the past, but never this bad. We've yet to find a fix, but just starting troubleshooting it.
07-15-2020 08:14 AM
Are you using the Unity Client or Thick Client to scan in
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