Delayed scanning from Fujitsu fi-7600

[Jose_Parocua]

We have noticed about a 10-15 second delay from the time the scan button is clicked to when the first page is scanned in the thick client. We just upgraded to the fi-7600 from an fi-6770. The previous scanner didn't have quite this long of a delay. Any ideas as to what i can do to shorten the delay?

Our environment:

OnBase v16

Fujitsu fi-7600 with ISIS drivers

Kofax VRS Elite Workgroup 5.1

[Ryan_Wakefield]

No worries Tim. There just are those times.

And to confirm, the delay happens every time even when they are scanning documents every couple minutes? Just making sure I understand. 🙂

[Gregg_Stearns]

Wish a solution was found as we have a customer with a new fi-6140 that has the same 10-15 second delay for the scanner to begin scanning, in thick/OnBase Client.  They also have VRS, as well as PaperStream IP, and OnBase 16.x

[Steve_McCune]

I think your issue is the VRS. Why do you need it with the Paperstream twain driver? it makes great images on both the OnBase Client and Unity Client

[Jose_Parocua]

Yes, exactly this.  The VRS software is what slows it down

[Jose_Parocua · Accepted solution]

Found a solution!

Got rid of Kofax software and all was good to go.  Used native fujitsu paperscan software instead.