Hyland

VPD as a Network Printer

Can the latest VPD version be installed on a Network Printer?I found this limitation in the Virtual Print Driver MRG's until OnBase version 10.0.1:Network PrintingThe Virtual Print Driver cannot be installed on a network printer. Each user must insta...

The "Awaiting Full-Page OCR" queue is backed up.

Turns out the service hadn't been started after a reboot, even though it is set to automatic. Finding out why that happened is another issue entirely. My problem is that the service is started, but it does not appear to be working. The batches are no...

Can VPD Launch the Desktop Client like App Enabler Does?

We are using the Desktop client with App Enabler.  App Enabler is able to launch the Desktop client, but the VPD has to have the Desktop client running in the systray (even if it's disconnected).  Can VPD be configured to launch the Desktop Client? I...

Automating Screenshots into OnBase

Is it possible to automate capturing the current active Windows screen directly into OnBase (perhaps through VPD)? This would eliminate the need to do an ALT-PRTSCN  and then drop the clipboard contents into Word or some other application for printin...

Signature Detection on Moving Field...

We're considering AI's signature detection for identifying the presence of a signature on an Invoice that could have many line items.  Yes, the "Signature:" text and corresponding line are not static, and would require script. Is this method recommen...

Index Batch Documents processed with Kofax Scan from Disk

Hello Recently some users are experience conflict when they try to index document that already has been process using scan from disk (Kofax). When they try to index the batch an error comes that say Image library -36 (the error is attached). The thin...

When scanning using endorsing, user receives error: "Error 20087 - String too long SetDisplayCtl2".

Is there a way to set a keyword type for a DocType?

Hello, We are new to OnBase, in fact we have not even gone live yet, but we are working on it.  We will be using Front Office Scan for our front window customer contact points.  My question is this:  when a document is scanned into OnBase using FOS a...

Photo Capture with Front Office Scanning

Is anyone using a web-cam or any type of photo capture with front office scanning?  I'm doing some testing with a web-cam and I have a few concerns:  Resolution is really small and the image is not deleted after uploading.I did open a ticket with Hyl...

barcode zone

Am I correct to assume that creating a barcode zone is not available in the current release?  If so, is it being considered for a future release?