11-12-2013 05:33 PM
11-13-2013 06:53 AM
Anthony,
It sounds like you have a great start on collecting some of the troubleshooting logs that technical support would ask for. If you call into your first line of support we will be happy to help continue looking into the issue.
Thank you for using Community,
Kimberly Coxe
12-10-2013 08:11 AM
Anthony,
We just upgraded to Epic 2012 and our Core to 11.2.303 and are experiencing a similar issue. I would be interested in finding out what the resolution is on this.
Thanks,
Laura Norton
UT Southwestern Medical Center of Dallas
12-10-2013 09:02 AM
Laura,
I work with Anthony. So far, our best course of action has involved a few things.
Are you trying to open TIFF's or another file type?
We found that for PDF files, the Adobe Reader on the citrix servers was trying to talk to the location of the most recently opened files, and unfortunately that was a share that was decommissioned. The server team made the Adobe change to prevent it from trying to get to the location of the most recently opened files.
Once we removed the Adobe problem, it was still showing the loading splash screen for 8-10 seconds then opening the OnBase documents, event TIFFs.
Work with your server team to test disabling NetBIOS over TCP/IP on your Epic/Citrix servers. It seems to have reduced us from the 8-10 seconds, down to about 2.5 seconds for the first document of a session, and 1.5 seconds for the subsequent documents. We hope to deploy this soon to all of our environments.
Melissa F.
Duke Medicine
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