Why do I keep getting "Job Failed" after the device has scanned and is uploading documents?

[Aaron_Barnett]

The device(HP) appears to be setup correctly. I can access "OnBase" on the device and can access the scan queue and document type. When I scan a document it tells me "scanning" then "Uploading" then "Job Failed". The diagnostic console shown no error messages. Even tried to Wireshark the device, also showed nothing. So I'm not what to do next.

[Jonathan_Finney · Accepted solution]

Hello Aaron,

Thank you for posting to Community.

If you are running Diagnostic Console on the server that is running the HPOnBaseConnect web server's virtual directory and you are not seeing any errors being reported, this would lead me to believe that HP device is not pointing at that server. I would recommend verifying that the configuration of the HP device (in the HP Web Jetadmin application) is configured to point at the correct URL for yout OnBase-HP web server (Note: the URI field's default value contains https. If you are not using SSL, please make sure that the value is using http instead of https).

If you continue to have a problem after verifying that you are pointing to the correct OnBase-HP web server, please reach out to your First Line of Support to troubleshoot further.

Thanks.

Jonathan Finney
Team Leader
Hyland Software Technical Support Department