05-20-2013 12:12 PM
We are using Onbase 12 on windows xp sp3. When a user logs into the web client from one PC he is able to login and sees the document retrieval window. if the same user logs in from another PC he can login but cannot see the document retrieval window. Are there any local settings that need to be configured for the web client to work?
05-20-2013 12:18 PM
The first thing i would check is that the broswer is a supported version and the latest updates applied. I've seen IE Version 8 w/o updares act in this way.
05-20-2013 12:19 PM
Hello Milind,
I believe this is more than likely related to a previous TKB article in which IE8 did not have the latest cumulative security updates and caused the keyword panel to fail to load:
https://www.hyland.com/community/TKBDoc.ashx?DocId=5384618
Hope this helps!
05-20-2013 12:40 PM
The problem with us is that we don't get any error messages. The web client just sort of hangs with no document retrieval window. How can I check if the security updates have been applied?
05-20-2013 12:46 PM
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