Users receiving the Ole Viewer Information error - "No viewer can be created for this file type, at this time".

[D_Aunn_Bednarz]

I have Users (including myself) that cannot open documents in OnBase with a .DOC file type extension.  We are receiving the Ole Viewer Information error - "No viewer can be created for this file type, at this time."  I am able to open the document in Windows Explorer (opens with Microsoft Word).  The document type is configured with a the default file format for "Image file format".  I have Microsoft Word 2010 on my Workstation.  Since some of the Users can open the documents, I am assuming that the problem is due to work stations having different versions of Microsoft Word.  What can I do to fix this problem?

[Tony_Maimone]

Hi D'aunn,

What version of OnBase are you currently using and which Client are you refering to?

Thank you,

[D_Aunn_Bednarz]

OnBase 11.0/Thick Client.

[Justin_Fandl]

D'aunn,

Can you look at the properties of the document and note what File Format number is displayed? Also within this dialog does the file have a .doc extension for the disk group path?

Thanks,

[D_Aunn_Bednarz]

The file format number is 12, and the extension is .DOC