12-12-2012 07:02 AM
I have Users (including myself) that cannot open documents in OnBase with a .DOC file type extension. We are receiving the Ole Viewer Information error - "No viewer can be created for this file type, at this time." I am able to open the document in Windows Explorer (opens with Microsoft Word). The document type is configured with a the default file format for "Image file format". I have Microsoft Word 2010 on my Workstation. Since some of the Users can open the documents, I am assuming that the problem is due to work stations having different versions of Microsoft Word. What can I do to fix this problem?
12-12-2012 09:08 AM
Hi D'aunn,
What version of OnBase are you currently using and which Client are you refering to?
Thank you,
12-12-2012 09:58 AM
OnBase 11.0/Thick Client.
12-12-2012 10:01 AM
D'aunn,
Can you look at the properties of the document and note what File Format number is displayed? Also within this dialog does the file have a .doc extension for the disk group path?
Thanks,
12-12-2012 10:16 AM
The file format number is 12, and the extension is .DOC
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