Scan Formats on Citrix XenApp 7.15 LTSR

[James_Tabor]

Hello All!

We are currently on OnBase 17 and upgrading our Citrix Farm to XenApp 7.15 LTSR. We have 6 scanners in production and have a total of 28 scan formats. We have been troubleshooting a problem with scan formats not being copied over within the OnBase Application.

We have imported our scan formats to the OnBase application that resides on the "Master Image Citrix Server" and when they take a snapshot of the Master Image and copy that image out to the other citrix servers, the scan formats will not replicate out with it. Does anyone have a solution to this problem?

It has been copying all the .ini files that resides with OnBase. But it will not replicate the actual scan format within the OnBase application.

Thanks,

Lee

[Pam_Smith1]

Can we schedule a call with you? Just to make sure we understand what you are referencing? Are you currently testing this?

Thanks

Pam

[Steve_McCune]

love to get a call from you Pam! 9012278316

[James_Tabor]

Hey Steve! I am posting for Pam and I. Would it be okay to give you a call today around 2PM Central time?

[Steve_McCune]

Yes call me!