08-21-2013 11:09 AM
Platter Management Failure Platter Management Error: DDS Error detected [-29 : 10053] : DDS server (FileServerName:2185) has gone off-line.
What does the -29:10053 mean? Is it just a code for the DDS Error detected message?
10-13-2015 08:13 AM
As a correction, a software change in SCR: #229373 (DDS v2.0.3-b8) fixed this issue. The problem was caused by sessions being killed if opened for longer than 10 minutes while there is other activity on the DDS Server. The change in the SCR added the ability to configure a timeout period for idle DDS connections within the INI file. The new setting is called conntimeoutminutes. By defult the setting is 10 minutes, but in cases where you are receiving the 10053 error, I recommend updating the settings to 60 minutes. If you still receive the error, continue to increase the value.
Take care.
08-22-2013 05:23 AM
Hi Dora,
The number -29 is an error code internal to DDS which states there was a socket error during its communication. The other value, in this case, is a Windows error number which means an established connection was aborted.
WSAECONNABORTED
10053 (0x2745)
An established connection was aborted by the software in your host machine.
Thanks,
Sean
08-23-2013 10:16 AM
Sean,
We have been getting this error within our Platter Management Logs fairly regularly, and have noticed a strong uptick in the number of errors we get since we have moved all of our files behind DDS.
In tracking the error, we have noticed the following :
08-26-2013 09:02 AM
Ken,
I’m going to recommend contacting your first line of support to investigate this issue. I do want to point out that the “TIF 56” is not a problem with the extension, but rather 56 is a diagnostics code which references a part of the code. In this case 56 will refer to the act of looking for an online copy of the file. Since an online copy was not found we log the error with the 56 reference.
Thanks,
Sean
09-18-2013 01:29 PM
I noticed a flood of these errors myself and working with support to figure this out. Have you gotten to the bottom of this?
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