Clear Incomplete Process DIP Queue

[Reisha_George]

Hi - we have several batches in the Incomplete Process DIP Queue as far back as 2009.   What is the best way to clear this out without them running through workflow?   The MRG suggests a purge, but will that delete the legitimate documents we have stored?

[Chantal_Sanchez]

You are right! It is considered a best practice to purge batches residing in the Incomplete Process and Incomplete Commit queues and re-process these batches to prevent batches containing errors from residing in your OnBase solution.

But it will delete the documents in the batch, DIP Manual mentions:

"The purge option removes the data files from the DiskGroup and all database entries for the documents in the batch. This process will permanently delete the data and database entries".

[Reisha_George]

I guess the actual question is, how do we clear the Incomplete Process Queue without deleting the documents and without them running through existing workflows?

[Austin_Barber1]

@Reisha George - Did you figure out your answer? Just curious as well!

[FABIAN_BOTINA1]

Aun que se que es un hilo antiguo, mas sin embargo la mejor forma si no se quiere eliminar ni que entren a flujos de trabajo es deshabilitar la opcion de Add Documents to Workflow de su proceso DIP, luego ingresar al lote en estado Incompleto y dar click derecho Commit, posteriormente habilitar de nuevo la opción anterior.

Saludos.