Is MS-Office 365 Build 2208 supported by OnBase

[David_Whelan]

Hyland,

We need to upgrade MS-Office 365 from 2108 to 2208, due to Microsoft no longer supporting 2108 as of March '23.

Using EP3 .23 and MS-Office 365 2208, we are finding opening Word or Excel documents results in error messages in OnBase Thick and Unity Clients.

Working with our First Line Support, we are being advised to use enable 'Compatibility' mode in Office to avoid these errors...however our other in-house applications have issues with Word with Compatibility mode enabled (toolbar in Word disappears).

It has also been suggested we consider purchasing the OBA module, citing that MIGHT work...

What is Hyland's stance on MS-Office 365 build 2208?    Where do I find what's formally supported now, as the third party compatibility matrix seems vague.

Thank you,

David Whelan

[George_Sialmas]

@David Whelan I'm planning on upgrading a customer in the very near future to 22.1.x.x (from 18.1), and they currently have the same Office build, the only difference is that this customer is licensed for OBA which I will be installing for them, so I'll let you know if I came across the behaviour you described.

 

Regards,

George

[Mark_Stoner]

I'm currently on EP3 build 20.3.10.1000  running O365 (version below). What Office installer are you using? I'm wondering if the installer may need to be updated. My installer for O365 was for office 2019. Waiting to hear.

[David_Whelan]

Hi guys - for clarification, here's the version of MS-Word I'm having issues with EP3 .23 (Thick and Unity Client)

[Doug_Kupec]

hi David,

Is there a specific need to update to 2208 and not 2303?

Also when you are saying Compatibility Mode are you referring to the When using multiple displays option of Optimize for compatibility?

thanks,

Doug