Signatures Blog

'Send on Behalf of' Usage Feedback

The DocuSign R&D team is working to determine a path forward for improving our template support, including fixing issues related to template placement, supporting payment options and supporting personal stamps. To do this, we are investigating differ...

DocuSign ends support for IE 9, affecting the "Embedded Sending" feature in the Unity Client

Customers should be advised that DocuSign has ended support for IE 9, which may cause errors in accessing the Embedded Sending feature in the Unity Client. If you attempt to upload a document and open the Embedded Sender View, but receive an error, y...

Product Demonstration: Introduction to the OnBase Integration for DocuSign eSignature

This quick video (2 min, 40 sec) gives a high-level overview of the product and demonstrates a subset of functionality available through the integration. The demonstration focuses on user-initiated upload of documents to DocuSign, one of two methods ...

Known DocuSign Integration Issue

There is a DocuSign issue that shows the error message "Your browser is not supported". We have a workaround at this time, but no fix currently available from Hyland or DocuSign.The workaround fix for DocuSign is below:The following registry change f...

FAQ: DocuSign terms to know

Here are some common DocuSign terms that can be confusing when you are just getting started:Envelope: A DocuSign envelope is a package of documents that is sent to a signer or signers. The envelope can contain documents requiring signatures, initials...

New Course on Premium Subscription!

The Integration for DocuSign eSignature course on Premium Subcription is a great intro to the product. While it is intended to be an intro course, there's great information about using DocuSign templates, DocuSign licensing, and more! Check it out!h...

What's New in OnBase 18: Integration for DocuSign eSignature

[View:~/cfs-file/__key/telligent-evolution-components-attachments/13-12344-00-00-00-02-25-80/208ManageIntegrationForDocuSign18.mp4:480:360]Attached are the video presentation and companion PowerPoint slides that address Integration for DocuSign eSign...

Announcement: DocuSign deprecates support for TLS 1.0, affecting OnBase customers

The deprecation of support for TLS 1.0 by DocuSign could affect some of our customers and demo environments. DocuSign is moving away from TLS 1.0 in production environments on June 25, 2018. This is not an issue in OnBase 18, but may affect customer...

Announcement: DocuSign accounts with SSO enabled

Currently, the OnBase Integration for DocuSign does not support accounts that utilize DocuSign Single Sign-On (SSO). This issue is under review with Hyland Development. Please make sure to have your first line of support add your organization to SCR ...

DocuSign Payments Feature Support and FAQ's

DocuSign has recently released a Payments feature that allows organizations to combine document signatures with payment processing*. With so many practical applications in multiple industries, there has been a lot of interest in using this feature an...