09-24-2020 04:18 PM
I've seen this happen to 4 reports now when users have selected save parameters the various reports that this has happened to begin always tossing up an exception error - Object reference not set to an instance of an object. This then locks the parameters button so they can't be modified again. This has made it so I've had to re-build or copy the report to fix it from constantly popping up that error/allowing users to select parameters again.
Which means I basically have to tell users never click that button. Which as you might expect only drives people to want to click it more.
Has anyone experienced this issue and have you been able to do anything about it?
Thanks for your advice and help!
09-25-2020 05:34 AM
Hi, Beth. I'm sorry that you've encountered that problem. It's possible that there is a bug in our software causing that to happen. I encourage you to contact our support team for help.
09-25-2020 10:36 AM
Thanks Jason! I will create a support ticket then after our upgrade here soon if that doesn't fix the issue. Appreciate your follow-up.
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