11-08-2017 05:03 AM
This is my first report and I am using as data provider the workflow activity for a grid report. I am getting back some information but not all I would like to see: I can see when looking at the document's history that the document has gone in and come out of more queues than the ones shown on the report. Is there a way I may have hidden or turned off the report, so that it doesn't show me the whole history?
I appreciate any help. Thank you.
11-08-2017 08:24 AM
Hi Patricia,
Thank you for using Community!
When viewing the configuration for the Workflow Activity data provider, the last screen in the wizard allows you to choose the display columns for that data provider. It also shows all the data that would be outputted by that provider.
If you return to your data provider configuration and view this data, does this show the correct queues for your document? If it does, then you may need to add additional data fields to your dashboard item. Sometimes data in say a Grid will show grouped together unless specific data columns are then added.. For example, if you add a Name field to a grid, it may not show all the different rows for that name until the Date field is added.
If it looks like the data within the Data Provider configuration is incorrect, I would suggest contacting your First Line of Support. They will be able take a look with you and see why the data is not what you are expecting.
Thank you!
Matthew Starace
11-08-2017 02:24 PM
Matthew thank you for your answer.
I went back and looked at the data shown to be outputted and it doesn't show all the queues either. I mean, it shows exactly what it does when I call the dashboard. So it is doing what it should, although it is not what I want.
In my mind I don't understand how this happens since I can see the document's history and it shows the document coming in and out the same day, from / to other queues on the same workflow.
This is the document history:
This is the report result:
Should I contact my first line of support?
11-09-2017 09:27 AM
11-09-2017 11:34 AM
Mathew thank you again. I checked what you suggested and I changed the unit of measure for time in queue, from hours to minutes and it displayed what I needed.
Thank you.
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