Dashboard Crashing with "String was not recognized as a valid DateTime." error.

[Justin_Johnson1]

We're trying to dig into the Dashboards module for reporting, etc. I can create a new dashboard without issue. We use OnBase 16.

However, whenever I click on Properties or Design, I get an "Exception" pop-up with the alert "String was not recognized as a valid Date Time." message. I went through Windows options (I'm using Windows 10) to change my date/time format to various different formats but keep getting the same error.

Design Show Details:

System.FormatException: String was not recognized as a valid DateTime.

  at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)

  at System.Convert.ToDateTime(String value, IFormatProvider provider)

  at System.String.System.IConvertible.ToDateTime(IFormatProvider provider)

  at System.Convert.ToDateTime(Object value)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock..ctor(ILockScope scope, Element lockInfo)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock.ExecuteAcquireConfigLockRequest(ILockScope item, ConfigLock& itemLock)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock.TryObtainLock(ILockScope item, ConfigLock& itemLock)

  at Hyland.Canvas.ReportServices.OnBaseDashboardDesigner.OnLoad(EventArgs e)

Properties Show Details:

"System.FormatException: String was not recognized as a valid DateTime.

  at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)

  at System.Convert.ToDateTime(String value, IFormatProvider provider)

  at System.String.System.IConvertible.ToDateTime(IFormatProvider provider)

  at System.Convert.ToDateTime(Object value)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock..ctor(ILockScope scope, Element lockInfo)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock.ExecuteAcquireConfigLockRequest(ILockScope item, ConfigLock& itemLock)

  at Hyland.Canvas.ReportServices.Configuration.ConfigLock.TryObtainLock(ILockScope item, ConfigLock& itemLock)

  at Hyland.Canvas.ReportServices.UICommands.DashboardViewerShowPropertiesCommand.ShowPropertiesDialog(Dashboard dobject, Type selectedPageType, Window parenWnd, IntPtr ownerHandle, Boolean showDesignButton)

  at Hyland.Canvas.ReportServices.UICommands.DashboardViewerShowPropertiesCommand.Execute(DashboardViewerCommandArgs args)

  at Hyland.Canvas.ReportServices.TabbedDashboardViewer.ExecuteCommand(Object sender, ExecuteRoutedEventArgs`1 args)

  at lambda_method(Closure , Object , Object , Object )

  at Hyland.Canvas.Services.CommandRibbonBindingHandler.ExecuteHandler(Object sender, ExecutedRoutedEventArgs args)

  at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)

  at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)

  at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)

  at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)

  at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)

  at System.Windows.UIElement.OnExecutedThunk(Object sender, ExecutedRoutedEventArgs e)

  at System.Windows.Input.ExecutedRoutedEventArgs.InvokeEventHandler(Delegate genericHandler, Object target)

  at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

  at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

  at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)

  at System.Windows.Input.RoutedCommand.ExecuteCore(Object parameter, IInputElement target, Boolean userInitiated)

  at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)

  at System.Windows.Controls.Primitives.ButtonBase.OnClick()

  at Infragistics.Windows.Ribbon.ButtonTool.OnClick()

  at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

  at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)

  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

  at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

  at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

  at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

  at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

  at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

  at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

  at System.Windows.Input.InputManager.ProcessStagingArea()

  at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

  at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

  at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

  at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

[Justin_Johnson1 · Accepted solution]

Turns out my computer's date/time format needed to exactly match the app server AND I was not connected to the server with the reporting services.