05-17-2024 08:54 AM
Hello all,
We have a few computers that, for some undetermined reason, seem to forget their capture token. It takes up the same token, from what I can tell, and continually prompts the end user during every scan. Is there a way that I could help this computer remember its token? Do I need to look for a file or something?
I just want to save the end user 3 extra clicks each time they scan. Photos for reference:
Thanks!
05-17-2024 09:29 AM
When I see this type of behavior it is usually because the user doesn't have permission to write/overwrite the token file in the C:\ProgramData\ImageNow\etc folder. Check there and make sure the intkinfo.machinename.dat file is current. Also, sometimes there is a token file already there, and the user doesn't have permission to overwrite it. Keep the folder open so you can watch what happens when the user acquires another token.
05-17-2024 09:29 AM
When I see this type of behavior it is usually because the user doesn't have permission to write/overwrite the token file in the C:\ProgramData\ImageNow\etc folder. Check there and make sure the intkinfo.machinename.dat file is current. Also, sometimes there is a token file already there, and the user doesn't have permission to overwrite it. Keep the folder open so you can watch what happens when the user acquires another token.
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