Workflow Load Balanced Queues

[Josh_Belmonte]

Why would a folder appear with a Red "X" through it in Load Balancing Administration? I had assumed it meant a document was assigned to that individual but that individual is not a member of the User Groups. This must not be the case since I have users who are members of the load balancing queue and are still appearing this way...

Related to this -- When I right click and choose "View Other User's Documents" I see users who are not members of this group.

BTW -- this is Classic workflow, Load balancing Queue by User Groups, match keyword to username..

Thank you.

[Eric_Beavers]

The user is not currently logged into a client.

Rules and Order types of LB have an option for Logged In Users Only.

[Josh_Belmonte]

Thanks!

Any idea why "View Other User's Documents" is showing a user group that isn't assigned to this load balanced queue?

[Nichole_Branch]

Thank you! I searched the MRG's for this but found it here. 🙂

[Nathan_Jones3]

Hi Belmonte,

Is it possible that the user group in question used to be assigned to the queue's load balancing?  If memory serves, if there are documents that are still assigned to that user/group from when the user/group was part of load balancing, then they still show up until the docs are reassigned.

Then again, my memory isn't what it used to be...

Regards,

Nate