12-15-2021 09:24 AM
Hello,
I have two queries from two different document types and workflows. Notice one of them shows the Task Tools in the ribbon and the other one does not. Where is the configuration set for the Task Tool to appear?
Thanks
12-15-2021 01:17 PM
OK folks I found the issue. From the MRG I found this shown below.
If the Tasks tab is accessed from a Document Search Results list and the Document
Viewer pane is not displayed, it only contains system tasks.
That worked.
Thanks for all the help.
HB
12-15-2021 09:29 AM
The first thing I'd check is exclusive viewing. For items in queues with exclusive viewing enabled, the tasks pane doesn't appear outside the queue (retrieval, custom query, opening documents from dashboards, etc.).
12-15-2021 10:26 AM
Hi Larissa,
Thanks for your response. However, I unchecked "Exclusive Viewing" and the task tool still does not appear. Also, the query which shows the task tool does not have "Exclusive Viewing" checked for that queue either.
Regards,
Hormuzd
12-15-2021 10:49 AM
The Workflow MRG has a few other things you could check:
When working with the Tasks tab:
12-15-2021 11:22 AM
Hi Larissa,
I checked and compared all the tabs between 2 different queues/workflow and they are identical. Also, just to re-iterate this issue is occurring only under Custom Query and not workflow. There must be something else which is missing.
Regards,
Hormuzd
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