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Web Client auto logon after OnBase version 21.1.4 upgrade

Albert_Okoth
Champ on-the-rise
Champ on-the-rise

Issue:

We upgraded our Onbase Pre-prod environment from 18.0.0.29 to version 21.1.14 and are not able to get the web client to auto login.  

 

Troubleshooting steps:

  • We configured the OnBase Configuration (Utils > Directory Service Authentication > Source of Security Information ) To 'Active Directory - Enhanced'
  • In the (C:\inetpub\wwwroot\web.config) we tried to set the "EnableAutoLogin" to true as well as "forceSSOAutoLoginOverDomain"
  • Matched Active directory Users/Groups  to Onbase pare the Authentication_FEP5 MBR document however we are still being prompted to logon when launching the web client.

 

Has anyone run into anything similar and are their any thoughts on what we could be missing?

 

Thank you

1 ACCEPTED ANSWER

Albert_Okoth
Champ on-the-rise
Champ on-the-rise

Thank you @Scott Johnson and @Henry Boardman for reaching out.  Both of you were right. I had to read the white paper multiple times and I still missed it. As I read through the White paper I found a section called Standard, Interactive and Non-Interactive Authentication. In that section and several other section that talked about multiple logon configurations, the first step was '1. Configure the Web Server and associated virtual directory for autologon (see Appendix A).'  Followed by steps to setup the other types of logons.  I went to Appendix A and setup the Directories and Web.configs per suggestions however to no avail.

 

We requested a solution Consultant who pointed out page 47 - 49 of the White paper document labeled 'Front-facing Web Applications on the Same Machine as the Application Server' . Our web and App server are indeed on the same server for pre-prod.  Once she went through the steps, I was able to log on Non-Interactively

 

Thank you again for helping point me to the right direction and I hope someone else finds this useful.

View answer in original post

5 REPLIES 5

AdamShaneHyland
Employee
Employee

Hi @Albert Okoth ,

 

I would recommend reading through this Blog post ...

 

https://community.hyland.com/blog/posts/71773-changes-to-non-interactive-autologon-in-onbase-builds

 

It references the changes which were made and the specific documentation you should read (i.e. the Special Considerations for Optimized Windows Authentication and Autologon section of the White Paper).

 

Additionally, depending on your familiarity with authentication, this Blog might be helpful ...

 

https://community.hyland.com/blog/posts/77700-authentication-and-onbase-everything-you-need-to-know

 

If you are still unable to get it resolved, then I would recommend reaching out to your first line of support.

 

Best wishes.