10-07-2022 05:58 PM
Issue:
We upgraded our Onbase Pre-prod environment from 18.0.0.29 to version 21.1.14 and are not able to get the web client to auto login.
Troubleshooting steps:
Has anyone run into anything similar and are their any thoughts on what we could be missing?
Thank you
10-13-2022 08:57 AM
Thank you
We requested a solution Consultant who pointed out page 47 - 49 of the White paper document labeled 'Front-facing Web Applications on the Same Machine as the Application Server' . Our web and App server are indeed on the same server for pre-prod. Once she went through the steps, I was able to log on Non-Interactively
Thank you again for helping point me to the right direction and I hope someone else finds this useful.
10-13-2022 09:16 AM
Hi
I would recommend reading through this Blog post ...
https://community.hyland.com/blog/posts/71773-changes-to-non-interactive-autologon-in-onbase-builds
It references the changes which were made and the specific documentation you should read (i.e. the Special Considerations for Optimized Windows Authentication and Autologon section of the White Paper).
Additionally, depending on your familiarity with authentication, this Blog might be helpful ...
https://community.hyland.com/blog/posts/77700-authentication-and-onbase-everything-you-need-to-know
If you are still unable to get it resolved, then I would recommend reaching out to your first line of support.
Best wishes.
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