10-07-2022 05:58 PM
Issue:
We upgraded our Onbase Pre-prod environment from 18.0.0.29 to version 21.1.14 and are not able to get the web client to auto login.
Troubleshooting steps:
Has anyone run into anything similar and are their any thoughts on what we could be missing?
Thank you
10-13-2022 08:57 AM
Thank you
We requested a solution Consultant who pointed out page 47 - 49 of the White paper document labeled 'Front-facing Web Applications on the Same Machine as the Application Server' . Our web and App server are indeed on the same server for pre-prod. Once she went through the steps, I was able to log on Non-Interactively
Thank you again for helping point me to the right direction and I hope someone else finds this useful.
10-07-2022 06:19 PM
Hi
In build 18.0.1.67 Hyland entirely changed what you have to do to use non-interactive AD login in the web and other clients. The new process is only document in the white not the MRG where it belongs: https://community.hyland.com/gallery/items/50913-network-security-white-paper
That said the white is missing a few minor details in the setup process so be prepared. You should plan on reading the relevant sections several times before beginning the process. If your web server is not on the same machine as you app server, you will need the help of your domain admin to complete some of the steps.
Good Luck
Scott
10-10-2022 09:42 AM
Hi
Thank you for the quick response! and for pointing me towards the right direction.
I will review the white papers and update on how things go.
10-11-2022 07:21 AM
I hope I never have to go through this frustrating exercise again.
10-13-2022 08:57 AM
Thank you
We requested a solution Consultant who pointed out page 47 - 49 of the White paper document labeled 'Front-facing Web Applications on the Same Machine as the Application Server' . Our web and App server are indeed on the same server for pre-prod. Once she went through the steps, I was able to log on Non-Interactively
Thank you again for helping point me to the right direction and I hope someone else finds this useful.
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