Thick Client and Config asking for Administrator Password

[Stephen_Beck]

We are trying to install the Thick Client and Config on a workstation.  The installation works fine and the ODBC data source has been configured.  However, when either the Thick Client or Config is opened, a dialogue box opens asking for an "Administrator Password". If we click "Proceed" without entering something, access is denied. I suspect this has something to do with the SQL database but am not sure.

Steve Beck

[Mike_Binon]

We have to deal with the same situation in our environments.  In our case, it is because our SQL servers are locked to the extent that it will not allow a connection to automatically create a Workstation account on the database.  Anytime we try to use Config or Client on a new workstation, we need to work with the DBAs and have those restrictions temporarily released, let the HSI account create a workstation login, and then they lock it back down again.

Mike Binon -- Wisconsin Physician's Service

[Ansley_Ingram]

Hi everyone,

If your organization doesn't allow for the HSI account to have the securityadmin privilege, which is needed to create Workstation Logins at the database level, you can optionally enable a setting that will not create the workstation logins at all. When the option is enabled, all Thick Client connections use the HSI account which can make troubleshooting and/or tracking activities from the database level a little more challenging but we do have many customers that use this option rather than granting security admin. 

The option is in Configuration under Global Client Settings > Security and is called 'Disable Workstation account creation'.

Hope that helps!

Ansley