"Warning! [8001] The specified batch is locked by another user and cannot be indexed at this time"

[Elwin_Morgan]

User gets the above message when she tries to index via thick client.  I am a bit new to Onbase.

[Justin_Fandl · Accepted solution]

Hello Elwin,

Based on the message you are receiving I would assume that a Document/Batch/Process lock exists for this document. You can access the corresponding Lock Maintenance menus in the thick client under: Admin | Utilities | Document Lock Administration, Process Lock Administration or Batch Lock Administration. If you see the corresponding document, and you are confident the lock is not active, you can remove the lock by right clicking on the item and selecting Remove Lock.

Hope this helps!

[Justin_Fandl · Accepted solution]

Hello Elwin,

Based on the message you are receiving I would assume that a Document/Batch/Process lock exists for this document. You can access the corresponding Lock Maintenance menus in the thick client under: Admin | Utilities | Document Lock Administration, Process Lock Administration or Batch Lock Administration. If you see the corresponding document, and you are confident the lock is not active, you can remove the lock by right clicking on the item and selecting Remove Lock.

Hope this helps!

[Kelly_Fuller]

This also helped me resolve a batch lock issue .

[Elwin_Morgan · Accepted solution]

Thanks for the response.  It works!