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OnBase message - unclear on how to proceed...

Bob_Cunningham
Champ in-the-making
Champ in-the-making

I have a user who recently updated her browser from IE 8 to IE 9. Since then, when she opens the web client of OnBase, she sees the following error messge:

"Required Parameters not found. Please try again. If you receive this error multiple times, log out and back into the Web Client."

She logs out and in again, and recieves the same error when trying to access a file.

 

Any idea what theis error refers to?

13 REPLIES 13

John_Anderson4
Star Collaborator
Star Collaborator

What version/build of OnBase is it?

Daniel_Anderso1
Confirmed Champ
Confirmed Champ
What version of Onbase are you running? I don't think IE9 was supported until version 11.Dan Anderson

Bob_Cunningham
Champ in-the-making
Champ in-the-making

OnBase 11.

Bob_Cunningham
Champ in-the-making
Champ in-the-making

It is OnBase 11.