Hi Everyone. I have a specific user that keeps receiving a message on the web client saying that either her password is incorrect or her account is locked out. It started back at the beginning of October 2021. She recently changed her AD password on 9/30/2021. From looking at the transaction logs, I see all the invalid passwords, her getting locked out, and the system auto unlocking her account. It doesn't happen every day. From the logs it happened 10/1, 10/5, 10/13, 11/2, and today 11/4. Usually when she reports it I can unlock it. Yesterday and today though, when in the OnBase Client and Configuration, I never saw the account locked out until a few minutes ago. Usually it's pretty instant to show the account locked out. I've checked the password policies in OnBase, and we are pretty basic. Three bad attempts and you get locked out. Then after 30 minutes, your account auto unlocks. We do use AD authentication. I've checked with the system administrator team to look at her AD account, and they saw four bad password attempts in 24 hours. They said this wasn't enough to lock her AD account out. She said that she doesn't have issues with any other work applications besides OnBase. Will clearing cache on the browser actually work, or is there something deeper that I need to look at? I plan to get into her computer Monday to take a look. She is off tomorrow. As always, thanks for all the assistance!
EDIT - I've attached a spreadsheet to show the data for the last two months from our OnBase SQL database logs. I wasn't sure if this might be of any use or not. https://1drv.ms/x/s!AseZDTKlRdC9kK0oCnJidOGhPnhrtQ?e=nIqLLr
