I have 3 Cold Processes that run and are no longer deleting the files after import? Any Idea's on how to fix this?

[David_Harris]

After my Cold Process runs I can't get the files to delete automatically like they are supposed to.  We have recently switched to a new upgraded server that the process is running on but we set it up the same. Not sure what is causing the issue.  

[Paula_Holubek2]

I am having the same issue with Scan Queue Sweeps. We switched from a server that ran Server 2003 to Server 2012.  We did not have the issue with Server 2003 and only started seeing the issue with Server 2012 last week, even though the server was switched in early September, 2015.  The NT Account that runs the OnBase Schedule Process service has full rights to the sweep directories and the scan queues are configured to delete the files from the share directory after import.

[Jonathan_Finney · Accepted solution]

Hello All,

Thank you for posting this question to Community. I am sorry if you have already gotten an answer to this from another source but I wanted to put an answer out on Community so that others might be able to find it if needed.

When using a scheduled Windows Service to import documents into OnBase, the account running the Windows Service will need to have the proper rights to be able to delete from the directory that the import process is importing from. The reason that the import will run when performed manually is because the user that is currently logged into the workstation and performing the manual process most likely has the proper rights to the import directory.

Thanks.

Jonathan Finney
Team Leader
Hyland Software Technical Support Department