I am getting an index error whenever I try importing a PDF file.

[Matt_Bisges]

I am getting an index error whenever I try importing a PDF file.  It is only pdf files and only happening in one disk group.  It was working fine a couple days ago.  

[AdamShaneHyland]

Thanks for the update Matt. How was this Test Environment created? Was it created by restoring a backup of production or by using the Configuration Migration Tool?

[Mindy_Levin]

Thanks for the screenshot! It appears I have a separate issue. Back to troubleshooting!

[Matt_Bisges]

We implemented our test environment first and tested with it for a few months before we created our production environment. Both were created independently without a backup/restore or the migration tool. We still use the testing for troubleshooting and creating new stuff before putting it into production. Only thing I didn't care for was having to re create all of our stuff in the production environment to match our test environment. I was told that there is no way to implement a change in test into production without just recreating it. I would think there would be a way to do that but that is just what I was told.

[AdamShaneHyland · Accepted solution]

Hi Matt,

It would seem curious that you tried to import a document into your test environment and the file was already there. I have seen this before when Platter Paths associated with a disk group were not correctly updated if you created a Test Environment from another system. In this type of case, you have two system writing to the same location which is a VERY BAD THING.

While I don't suspect this is the cause based on what you have described, I'm going to recommend reaching out to your first line of support in order to determine the true cause of this issue and make sure that there are no data integrity issues between the two environments.

Take care.

[Matt_Bisges]

Our two environments are completly seperate and save to seperate folder locations on our file server.