12-24-2015 06:48 AM
I am getting an index error whenever I try importing a PDF file. It is only pdf files and only happening in one disk group. It was working fine a couple days ago.
12-29-2015 11:05 AM
Hi Matt,
It would seem curious that you tried to import a document into your test environment and the file was already there. I have seen this before when Platter Paths associated with a disk group were not correctly updated if you created a Test Environment from another system. In this type of case, you have two system writing to the same location which is a VERY BAD THING.
While I don't suspect this is the cause based on what you have described, I'm going to recommend reaching out to your first line of support in order to determine the true cause of this issue and make sure that there are no data integrity issues between the two environments.
Take care.
12-29-2015 04:57 AM
12-29-2015 08:41 AM
12-29-2015 09:57 AM
12-29-2015 10:12 AM
Mindy, here is a screenshot of what my end user was getting. The file was trying to save as 2009.pdf but in that folder location it had already had files saved up to 2030.pdf. Each time I tried to import the document I noticed that the file name kept going up each time but I recieved the error. After getting to 2031.pdf it saved fine since there was no file in that location with that name.
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