Error when we open 'Workflow Timer Server administrator"

[Kurtis_Kiesel]

When we open 'Workflow Timer Server administrator" we get an error that says "System.ArgumentNullException: Value cannot be null.Parameter name: timer" We cannot add new timers to the system without this app and workflow production is not getting done.

[Paul_Lloyd]

To get this issue resolved you should report it to your first line of support. They will be able to gather the necessary information to figure out what the problem is much quicker than trying to diagnose the problem in this forum

[Kurtis_Kiesel]

We did that yesterday, did a screen share and the problem has not been resolved. Our sales always says... hey did you ask in Community. So we have.

[Paul_Lloyd]

Unfortunately Community is not ideal for troubleshooting problems like this. (Unless it's a well-know issue; but this doesn't sound like anything I'm familiar with). I recommend going back to your first line of support: if they cannot resolve it they should be able to escalate it to Hyland Software's Technical Support. If necessary Hyland Technical Support can involve the Workflow Development and QA Teams, so we'll have all the technical resources necessary to resolve this as quickly as possible

[Kurtis_Kiesel · Accepted solution]

Solution:

Some timers were deleted while in an errored state of configuration. We had to create new timers with the same name (which unconfigured did not have any errors) and then delete them to get rid of Phantom Bugs in WorkFlow Studio. Then The Time service had to be restarted. But it could not be stopped we would get an error saying that the service could not be stopped, so we had to reset the server.