10-09-2013 06:22 PM
I have users that use to have corporate email accounts. They have since been disabled and now use other company email accounts. They have been setup in Onbase config, but when emails are being sent they are coming back with email errors. They are still trying to be sent to the disabled corporate accounts eventhough the new email accounts have been changed in their profile. Where are the old corporate accounts being cached?
10-10-2013 06:49 AM
Gabe,
Is it possible that the old email addresses are being referenced as a keyword value on a document, or a value from within an Autofill Keyword set? Have you already restarted the Hyland Distribution Service? Double check the notification configuration, on the "Recipients" menu to make sure that the notification is configured to send to the User and not another value. Let us know what you find out!
Thanks,
02-06-2017 10:25 PM
02-07-2017 04:42 AM
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