03-13-2017 11:06 AM
I set up cross-references for documents and it was working fine. It is now longer working. I am unable to recreate them.
03-13-2017 11:19 AM
If you can supply more details in how the cross reference was setup. I am sure the community can help.
Normally, I would check to see if they are still configured. Sometimes you think they are on all of the documents but copy and past did not work well and another document may not have its settings.
Also what was configured text/image. If you are using a double click on the entire page. Then you may get some results.
05-23-2017 01:56 PM
had a similar situation here.. ended up working with Hyland Support and eventually viewing Document History and discovered that there was a Lifecycle that was changing a value of one of the keywords that was used in the cross-reference. Once I put the needed logic in the Lifecycle so that the important keyword value was not adversely affected, then the cross-reference was back to working as expected. -Hope this information helps. Best of Luck!
03-13-2017 11:19 AM
If you can supply more details in how the cross reference was setup. I am sure the community can help.
Normally, I would check to see if they are still configured. Sometimes you think they are on all of the documents but copy and past did not work well and another document may not have its settings.
Also what was configured text/image. If you are using a double click on the entire page. Then you may get some results.
03-15-2017 06:46 AM
05-23-2017 01:56 PM
had a similar situation here.. ended up working with Hyland Support and eventually viewing Document History and discovered that there was a Lifecycle that was changing a value of one of the keywords that was used in the cross-reference. Once I put the needed logic in the Lifecycle so that the important keyword value was not adversely affected, then the cross-reference was back to working as expected. -Hope this information helps. Best of Luck!
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