07-18-2012 05:12 PM
I'm doing statement rendering on nautilus 11. windows 2008 r2 64 bit. Nautilus is running with -ps -nobroker switch. this never happened when we had 6.4 on windows 2003 32bit.
The client is crashing but i am unable to pin point as to why. It seems random. Here's the details on the error..
Problem Event Name: APPCRASH
Application Name: nauclt32.exe
Application Version: 11.0.1.588
Application Timestamp: 4f393f31
Fault Module Name: nauclt32.exe
Fault Module Version: 11.0.1.588
Fault Module Timestamp: 4f393f31
Exception Code: c0000005
Exception Offset: 018de99d
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
07-19-2012 07:45 AM
Hi CH,
Image Statements does support rendering statements under those conditions.
I recommend contacting your first line of support to assist in troubleshooting this issue, since there are many factors to consider. This will be the most effective way to resolve this issue.
If you wanted to further investigate this on your own, you could enable the 'Use separate jobs for printing and archiving' Statement Type setting and run two different clients, one running the -POS switch and the other running the -PAS switch (instead of the -PS switch). Render the statements as before and observe which Client exhibits the issue. This will help you pinpoint whether the issue is occurring on the printing side of things or the archiving side.
Regards,
Bob Loper
Quality Assurance Representative
Hyland Software, Inc.
02-02-2015 09:32 AM
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