Best practice in deleting users

[Mindy_Levin]

We currently have a practice for deleting users that includes the following steps:

1.  Uncheck all associated licenses for users.

2.  Remove all user groups from users

3.  Delete user

We are doing this to ensure there are no connections to licenses for the users we are deleting.  I'm curious if this is even necessary.  Can we simply just delete the user without having to uncheck licenses and remove all user groups prior to actually deleting the user?  We are doing this in Configuration.

Thank you in advance for your help!

[Sheila_Shaver]

If you delete a user - don't you mess up the history of the documents that user may have had transactions posted to? Doesn't the user and userid have to remain in the database to stay linked to their histsorical transactions?

[Matt_OConnell]

Hello Sheila

When deleting a user from OnBase, the user is not actually deleted from the database. The user is listed as "deactivated" and still retains its userid. When you look at the history of a document, the user will still appear in the history but will show up as "deactivated".

Thanks

-Matt O'Connell
Hyland Software
QA Infrastructure Administrator

[Heather_Page]

If you have deleted someone and it shows as deactivated, but they come back and you need to reactive their account, how do you get rid of the "deactivated" showing after their User Info?