Many of us have users whose idea of getting documents into OnBase is to scan hundreds of batches, without completing Indexing or QA (if appropriate). When the system runs up against the Maximum Uncommitted Batches, all document import comes to a halt, even for users who have a good workflow and work their batches through commit regularly in a timely manner.
OnBase can be configured to limit the problems caused by Index/QA Phobia while giving a lot more flexibility as well as scan queue level control. The number of open batches allowed system wide is set in configuration at Import -> Process Settings and is usually set at, as pointed out above, 500. Depending upon other processes, such as ERM and DIP, I have set this as low as 50, even when scanning 500+ batches a day into multiple queues with no work interruptions or support tickets.
In the Batch Processing tab of the Process Options for a scan queue, change the value of the Override Maximum Uncommitted Batches (This Scan Queue Only) [Lower Right corner] to the largest number of uncommitted batches to be allowed for that Scan Queue. Repeat for all scan queues, entering appropriate volumes to encourage frequent committing 🙂 - I rarely go above 250. At Import->Process Settings change it to 50. Going forward, no one can bring the system batch import processes to a halt because the maximum has been exceeded. At worse, they will bring import to a halt for a single scan queue. In cases where it is possible to receive a large number of batches quickly the number of batches for that scan queue may need to be set much higher but the number of batches brought in by this process will not affect the rest of the system.
We can look at it this way too:
| Location | # Batches Allowed | System Wide Batches | Comments |
| Process Setting -> Max Uncommitted Batches | 50 | 50 | System wide max # of batches |
| Awaiting Index Scan Queue | 750 | 800 | Scan queue for indexing faxes |
| Dept 1 Scan Queue | 25 | 825 | |
| Dept 2 Scan Queue | 100 | 925 | |
| Dept 3 Scan Queue | 50 | 975 | |
Welcome to OnBase math - the system is restricted to a maximum of 50 open batches but can handle 950 open batches. Dept 1 can now be held to a reasonable level of open batches. When they attempt to scan the 26th batch they are not allowed and they must work on committing their existing batches so that they may scan additional batches. Again, the inability to import batches is restricted to that scan queue only and does not affect the rest of the system.
