Autofill Onbase v9.2 and Kofax v8.5 - Cannot retrieve documents after change

[Gina_Bauer]

Cannot retrieve documents based on SSN keyword after making changes in Kofax batches.

We are on Onbase 9.2 and Kofax 8.5.    We are trying to setup Autofill for Validation.  I got the Validation script working but in order to make it easier for the Validators I deleted the SSN field then inserted it at the top of the Index fields.   I published the changes but now cannot pull up newly scanned documents.  Onbase will pull documents prior to this change.

Any thoughts on how to fix this?

Thank you,

Gina Bauer

[#2]

Hi Gina,

When you inserted the SSN field back in the index fields, did you confirm it is mapped to the correct keyword value in OnBase? Can you retrieve a document based on another keyword and check to see if the SSN was filled in?

Melissa

[Gina_Bauer]

Not at first.   Finally,  I looked at the Release Scripts and  mapped the SSN keyword, then Published all batches again.     I thought that would fix it it but apparently not.   I can't pull anything by SSN now, but I can by Name.

Thanks,

Gina

[#4]

Gina,

On the documents you can retrieve by Name, is the SSN keyword filled in on those documents? If the value is not filled in, do you have any masking applied to the SSN keyword?

Was the only change made to move the location of the SSN field or was the validation piece working prior to this change?

Melissa

[Gina_Bauer]

No there is no SSN keyword even though the Validator entered them.    And Yes I have masking applied to the SSN keyword.   999-99-9999

I added the Data Validation and moved the SSN at the same time.    The Validation was working prior to this change.

Gina