05-03-2012 05:32 AM
We have an issue where an autofill works fine in the thick client but does not work at all in the Web client.
We're using IE8
Are there any settings in the webconfig file that may need looked at?
05-03-2012 05:44 AM
Hi Greg,
Is this document an E-Form? There are not any auto fill specific Web.Config settings, so this is probably something else.
Thanks,
Steven Perry
Quality Assurance
Hyland Software, Inc.
05-03-2012 06:06 AM
If the autofill is pulling from an external source verify there is a working ODBC connection on the web/app server to the target DB.
05-03-2012 08:32 AM
The document is not an E-Form...they are TIFF/PDF/Word documents being scanned/virtually printed/imported into the Web Client. This is happening with 2 different external autofills.
We do not receive any messages when trying to index using the external autofills...it just doesn't populate the keywords.
05-03-2012 09:00 AM
Hello Erica,
Thank you for using the Community Forums!
As Water Man mentioned in his post, you will want to verify that the ODBC connections to the external autofill databases are correct on your Application Server(s). When the Web Client executes an autofill, the Application Server is the one that needs to be able to communicate with the external databases in order to pull that data. Also, you will want to recycle your application pools after reconfiguring the ODBCs to your other databases so that the Web Client can pick up the changes.
If after checking those few things it still does not work, I would suggest you contact your first line of support so they can troubleshoot this with you.
Thank you,
Andy Gonzalez
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