We have Hyland Office 2019 - What else do we need?

[Andrew_McCollu1]

Hello there.

Our bank has the Hyland Office 2019. One thing that we noticed is that it prompts us, "The Office Business Application for Microsoft Word is not installed. Please contact your system administrator" when we try to open a stored Word document. BUT we are able to open a Word document in the Unity client just fine. Does this mean we have to also buy an OBA license as well when trying to open a Word document stored in OnBase through the Outlook integration? We asked for the Word Add-In to also be installed when we installed this to a machine - but that prompt still persists.

Also, we asked for the WorkView Integration for Outlook to also be installed during the Hyland Office 2019 install but when in Outlook and clicking on the WorkView button, it says that we need a license for WorkView Integration for Microsoft Outlook. So is that another license as well?

Thank you,

Drew

[Paul_Morton · Accepted solution]

Hi Drew,

Base on what you've described you would need the following products licensed:

• Office Business Application for 2019 - (Gives you the ability to launch office documents from unity or web client in the native office desktop applications.  Also enables the OnBase add-in for Word, Excel, PPT)
• Integration for Microsoft Outlook 2019 - (Gives you the ability to archive and retrieve OnBase content, access workflow, etc from outlook.  will leverage OBA to launch office documents in the native office desktop app)
• WorkView Integration for Microsoft Outlook 2019 - (Gives the ability to access Workview from outlook)

hopefully that helps

[Andrew_McCollu1]

Awesome, thank you!!