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Advance Capture - Zoning Subsystem: failed zone level recognition [Recognition process soft TimeOut. Paprika]

Michael_Latchuk
Confirmed Champ
Confirmed Champ

Hello Community!

 

I am currently seeing a fair amount of these Zoning Subsystem failures that are referencing Paprika, during the Advance Capture Process, most of these documents *should* be captured and Auto Indexed. (Screenshot below)

 

Right now anything that appears with this error gets "stuck" and has to manually "Skip Advance Capture Process" in order to proceed to the indexing step

 

I am unable to find anything relating to this issue within the communities or MRG's (unless I am blind lol) 

 

Are there any potential solutions or causes of this issue I could find somewhere or would someone know why this is occurring?

 

 

88aecae43d11440392230c4411d2f8e4

 

Any help or guidance would be wonderful 🙂

 

Thank you,

 

Mike

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