Resulting an Order

[Sharon_Weber1]

If we use the Media Manager - import functionality (to have the document stored in the blob server)  to attach a document to an internal order, the order then is automatically resulted.  This allows it to trigger results routing. 

If we use the SAS via Media Manager (to store the document in OnBase), the internal order is not resulted. 

If we use the SAS via Media Manager  (to store the document in Onbase) with an external order, the order is resulted as expected. 

Has anyone else been able to get an internal order document to complete a result?

[Sharon_Weber1]

Just an update to this question.  We were able to find that by calling the SAS in context (via add/edit results) the order could be results by the import of the document. 

[Matthew_Chakos · Accepted solution]

Hi Sharon,

It looks like you were able to resolve the issue you were experiencing. If you have any further issues or questions, please respond to this thread or contact your first line of support.

Thanks,

Matt