12-07-2017 07:36 AM
What process are you using for Insurance/Refunds/Claim Correspondence Scanning?
We currently only scan this correspondence into to OnBase and then the documents get routed to workflow based on rules/operational processes for the staff to work and follow up. We not linking these documents back to Epic.
As we move forward with adding more Epic Affiliates we need to determine best practice for this. Should it be actually posting a $0 payment to the specific claim and then scan the document and attach it to that claim. Is there a way in Epic Resolute to assign to a staff member to? What documents type names do you use if any?
Thanks
Pam
12-07-2017 08:16 AM
12-07-2017 09:08 AM
We started this project as well and we have mapped out the design that will allow our staff to follow up on correspondence. Using MRN only will most likely not give adequate linking because a follow up is based on invoice number or claim number
feel free reed to email me atediz@evetsolutions.co
12-07-2017 09:51 AM
We use OnBase to have the HB and PB correspondence scanned, and then upload a flat file to Epic to populate Epic Work Queues for RCM staff to follow up on. There are quite a few articles in the forum talking about it. Here's a link that may be helpful too.
https://www.onbase.com/community/interest-groups/healthcare/m/webinars_-_2015/17776
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