AllDocs Patient BriefCase Missing documents after sync

[Jude_Donald]

We are using Allscripts Healthcare/Homecare with AllDOCS/ONBASE 12.

There were some scanned in items for a patient and the user could see them on  her field device. She created a unity from for this patient, did a sync and now she cant see any of the scanned or unity forms except  for 2, out of 7.

The 2 docs that she sees are the same type but one is scanned in and one is a unity form.  We can see all of the documents when using a host computer/client..

This affects all field users.

Andy ideas?

[John_Crum]

Hi Jude,

This is definately abnormal behavior.  Unfortunately, this does not seem to be an issue that can be resolved without a remote session. It would be best to contact your first line of support to take a look at the issue since the issue is being experienced by all users. 

A couple things you can check in the Integration for Allscripts configuration:

1: Is Document Age Filtering enabled?  Are the 'missing' documents outside of that range of dates?

2. Is the Unity Form Document Type configured in the Synchronization Settings tab of the Integration Configuration?

John Crum

Technical Support Analyst

[Jude_Donald]

[quote user="John Crum"]

Hi Jude,

This is definately abnormal behavior.  Unfortunately, this does not seem to be an issue that can be resolved without a remote session. It would be best to contact your first line of support to take a look at the issue since the issue is being experienced by all users. 

A couple things you can check in the Integration for Allscripts configuration:

1: Is Document Age Filtering enabled?  Are the 'missing' documents outside of that range of dates?

2. Is the Unity Form Document Type configured in the Synchronization Settings tab of the Integration Configuration?

John Crum

Technical Support Analyst

The thing is that these document types (unity forms) can be seen in reference to other patients. It appears to have happened only after a unity from was created and then a sync was done on particular patients. I thought it was only under one patient but apparently there is at least one other patient where this (docs not showing in field mode) occurs.

[John_Crum]

Hi Jude,

I would definately contact your first line of support to get a support issue open and start looking into this issue.  This would be the best and fastest way to a resolution. 

John Crum

Technical Support Analyst