03-30-2021 02:23 PM
We are upgrading from v18 to EP3. I am trying to install the upgraded version on our testing machine and after reviewing the MRG, I believe that I've installed everything, but I am not seeing the tab in Word. We are running Word 16 via Office 365.
I installed both Document Composition and Word 2016 (x64). I enabled the Word 2016 & Template Builder in the Word installation.
I checked the Add-Ins and I don't see the Doc Comp add in in the COM Add Ins list nor do I see it in the Disabled Items list.
The dependencies folder has been created.
What else am I missing?
Thanks!
03-30-2021 03:08 PM
Please disregard this question.
I had to download Office Integration 2016 x86 instead of x64. Once I reinstalled, the template builder tab now shows.
03-30-2021 03:08 PM
Please disregard this question.
I had to download Office Integration 2016 x86 instead of x64. Once I reinstalled, the template builder tab now shows.
03-31-2021 06:33 AM
Which version of word you were on - 32 bit or 64 bit? I think it drives which version you have to install. Is that correct?
Thanks!
03-31-2021 06:38 AM
That's correct. I thought I was on the 64-bit, but I checked again and it was 32-bit. When I uninstalled the x64 install and installed the x86 install, the template builder tab was visible in Word.
03-31-2021 06:45 AM
Thanks,
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