arcgis desktop integration

[AHMED_LASHIN1]

Hi,

I've an issue with integration between arcgis and unity client.

09-22-2020 10:30:05 - ERROR: A Unity Client instance has not been registered. |  STACK:    at Hyland.Canvas.Automation.PresentationServices.LaunchUnity(Action OnUserExit)

   at Hyland.Canvas.Automation.PresentationServices.LaunchUnity()

   at Hyland.Integrations.GIS.Canvas.Utility.InitAutomationAppDomain(Boolean isLaunchClient)

   at Hyland.Integrations.GIS.Canvas.Utility.ProxySOACall(GISAutomationRequestInfo gisInfo)

   at Hyland.Integrations.GIS.Canvas.ViewModel.ConfigPropsViewModel.ValidateSettings(Boolean isCheckForDocumentTypes)

   at Hyland.Integrations.GIS.Canvas.Controls.OBSettings.<TestSettingsCommand_Executed>b__0(BackgroundWorker bw, DoWorkEventArgs we)

   at Hyland.Integrations.GIS.Canvas.Controls.ProgressDialog.<>c__DisplayClass4.<Execute>b__0(Object s, DoWorkEventArgs e)

   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)

   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

Please help!

Thanks in advance 🙂

[Jess_Vorobel · Accepted solution]

Hi Ahmed,

Thanks for reaching out on Community!

My first suggestion is to confirm that the Unity Client you are trying to work with has been registered. You can do this by going into File > User Options > Set Registration. 

If you are still running into issues once you've done this, I would recommend contacting your first line of support for further troubleshooting. 

Thanks! 

Jessica