Memory Exception Errors When Signing Deficiencies

[Seth_Pontiff]

Some of our providers get a "Memory Exception" error when trying to sign scanned document deficiencies from their Epic inbasket. It rarely happens but we can never really find the root cause to resolve this. Usually it clears up on its own and eventually lets the provider approve their e-sig. Has anyone else come across this before? 

Note that Epic is in a Citrix environment. There is nothing local on the user's PC (Epic or OnBase).

"Exception of type 'System.OutOfMemoryException' was thrown."

Followed by a lengthy error regarding "System.XXXXX"

[Kent_Kirchner]

I was in a meeting yesterday with Epic TS and my IS staff and Epic mentioned that they are aware of the out of memory exception that some users are encountering and provided us with a Microsoft tweak as well as a recommendation to increase our number of VM's in our Citrix environment. I would reach out to your Epic TS for more information.

[Seth_Pontiff]

Thanks for this. Are they recommending more VMs for Epic or for OnBase?

[Kent_Kirchner]

Additional VM's for Epic is what we were told

[Seth_Pontiff]

Weird. The error seems to be coming from OnBase and not Epic. But I'll inquire about it. Thanks again.

[Scott_Johnson3]

Does recycling the app server help? It does with the same problem in signature pad interface.