"An XML error has occurred" for a few dashboard users

[Cindy_Xin]

Hello,

For a particular dashboard certain users - despite having the exact same client version, system spec, security profile of queues, etc -- could not access the dashboard and receive the following error:

System.Xml.XmlException: An XML error has occurred.
at DevExpress.DataAccess.Native.ListXmlSerializer`1.LoadFromXml(XElement element)
at DevExpress.DataAccess.NotifyingCollection`1.LoadFromXml(XElement element)
at DevExpress.DashboardCommon.Dashboard.LoadFromXml(Stream stream, DashboardState state)
at DevExpress.DashboardCommon.Dashboard.LoadFromXml(Stream stream)
at DevExpress.DashboardWin.DashboardViewer.LoadDashboard(Stream stream)
at Hyland.Canvas.ReportServices.OnBaseDashboardViewer.ReloadDashboardViewer(Boolean saveCustomizations)

This dashboard has been shared with 11 users, 2 users has this issue. The 9 others, and myself don't have this error..

All other system settings are the same (date time, etc.), standard across the company,

Is there other information I could provide? 

Thanks!

[Cindy_Xin]

Not sure if I am allowed to Up this... We still have this issue for the few dashboard users..

Thank you

[Dante_Dirskell]

Hi Cindy,

I am sorry to hear that you are experiencing issues with your dashboards. Due to the type of issue you have encountered we recommend that you reach out to your first line of support for additional assistance with this.

-Dante D.