Workstation's machine ID has changed error message

[Keith_Sauer]

Hello,

We had a project to upgrade some laptops with SSD drives for speed and reliability.  The SSD drives contained a new sysprep Windows 7 64-bit image so they were all new clean reference builds.  When joining to the domain we kept the same computer name (computers are named as their asset tag).

Onbase obviously senses the new windows image or something has changed, but the computer name remains the same.  The message users get when they log in is:

Warning! [5437]

This workstation's machine ID has changed since the last logon.  Any product registrations that have been in use by this workstation may no longer be available.  Contact your system administrator for assistance.  [ok]

They can click OK and still access the system, but its a nuisance message that they did not have to deal with before and I'd like to fix this for them.

I've tried going on the Onbase server under Admin > User Management > Workstation Registration, and then I deleted a computer name where this occurred   When they sign back on they STILL get the message and the computer name returns back into workstation registration with the concurrent licence.  I thought maybe deleting it and letting the system re-add it next time they sign on would of worked, as a new virgin computer build would do that same process.

Any idea what I can check?

Onbase 11.0.1

[#2]

When we went to using Citrix servers, I had the same problem.  I found that I had to make these changes directly on the server that's running the software, not on our App Server.

In other words - our new Citrix Servers were Citrix-01 and Citrix-02, our App Server was Server1.  I usually perform all of our maintenance directly from Server1, but when I did the change you give above from our Server1, the users continued to get the message.  I had to log into Citrix-01 and Citrix-02 as an administrator, then log into Hyland as Manager, then make the changes there.  That fixed it and it hasn't reared it's ugly head again.  No direct registry manipulation necessary.

Maybe if you make the change from their workstation that will help?

[Keith_Sauer]

There's no place to change it from the workstation.  Unless you know of any kind of INI file or something?

Anyway I just made the change on the Onbase server under the Onbase Configuration tool.

Utils > Workstation Registration > Unchecked "Detect changes to Workstation identification".

I will have to see if this negatively affects anything and if it clears this issue.

I would of done the registry fix as originally posted but like I said earlier there is nothing in the registry regarding onbase at all.

[#4]

We are using the Thick Client.  From a users machine I can log into the thick client as Manager then go to:  Admin --> User Management -->  Workstation Registration and change what is registered.  Not sure how that works on the Unity Client as we don't have it (yet!).

[Dan_Travers]

Usually when this message continues to display every time a user logs in to the client on a new workstation it is related to UAC settings. If users do not launch the client as an administrator, the registry key cannot be updated with the information for the new workstation. Logging into the user's worktation with an administrator account in Windows and selecting "Run as administrator" when launching the client should update the registry key with the machine ID for the new workstation so that the warning is no longer displayed.

If the warning message indicating that the workstation's machine ID has changed continues to occur on every login, your first line of support can assist you in disabling the message globally for all users.

The setting "Detect Changes to Workstation identification" enhances workstation identification on newer versions of Windows and will help to minimize the occurrence of the warning message that the machine ID has changed. I would recommend keeping this setting enabled, I don't believe disabling it will resolve the issue you described.

[Jay_MacVean]

64 bit machines will have the HYLAND section moved down the registry below >WOW64Node as in

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hyland\Workstation\MachineID