03-10-2015 10:27 AM
We are having an issue with Scan Formats. I can make multiple formats that change from Simplex to Duplex and then Color for a certain scanner model. The problem we are having is that when I changed scan formats, the characteristics won't change. An example is that I am scanning in Simplex B & W and I change to scan a color photograph. I choose my Color Photograph scan format but it still scans in Simplex B & W. Or I go to the Duplex option and it will still scan in Simplex. Has anyone figured out how to get around this? I am using OnBase 13.
03-10-2015 01:28 PM
How does Citrix come into this scenario? What's the scanner hooked up to? And what client are you using?
03-11-2015 06:42 AM
We are using Citrix and the OnBase Client through it.
The scanners are hooked to our computers through USB using TWAIN drivers
03-16-2015 05:32 AM
Steve: I don't have an answer for you. We are working toward a go-live of OnBase 14 with Epic 2012 in April using the Unity Client via Citrix for scanning. Did you find a way to deploy one set of scan formats without touching each workstation?Thanks
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